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General Shipping Policy
All standard shipping will be via UPS Ground or our Local Carriers. Express shipping is available at check out for an additional cost. Shipping charges will vary by the weight and dimensions of the product and the final destination's ZIP code. All orders placed are usually processed and shipped within 3 to 5 business days unless otherwise indicated. Due to certain circumstances there may be times where delays occur. LuxeOnLite.com does not guarantee an exact shipping date. There is no shipping during weekends (Saturday and Sunday). Orders placed during the weekend and national holidays are usually shipped the next business day.
Wrong/Damaged Products
LuxeOnLite.com's goal is to ensure that we get your orders right. Wrong or damaged orders can be corrected by contacting one of our customer support representatives.
General Return Policy
Your satisfaction is guaranteed! If for any reason you are not satisfied with a purchase, you may return or exchange a product within 30 days of receiving it. Special ordered and custom made items are not refundable. The customer is responsible for returning the product in resellable condition and for all freight charges. Please maintain the shipping receipt for your records. We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be recorded as store credited only. No refunds given after 45 days. Please send an e-mail to info@LuxeOnLite.com to request an Return Merchandise Authorization (RMA) and we will handle everything else. Refund notifications will be sent via e-mail once the returned item has been received and processed.
The following types of items are deemed non-refundable:
Light Bulbs, parts and shades do not qualify for returns unless the error was on the part of LuxeOnLite.com.
Items not purchased from LuxeOnLite.com cannot be processed as returns.
Order Cancellations
Unshipped items can be cancelled as long as the item was not manufactured specifically for the customer. Special orders may involve a manufacturer's cancellation fee, for which the customer is liable.
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